Currently we are only shipping within the Continental 48 states. We are not able to ship internationally or to Hawaii or Alaska. Packages are always shipped Monday through Wednesday to ensure the cheese does not sit in a warehouse over the weekend. Sorry no PO Box addresses are accepted per FedEx/UPS shipping rules. The cheese is shipped in a temperature controlled box with dry ice, ice or gel packs. If we use fedex someone must be there to sign.
Subscriptions are set up for automatic renewal. If you wish to cancel please call or email us at least a week before your item ships.
We guarantee the cheese you order will arrive intact, fresh and within safe temperature ranges. With that said we insist the cheese you receive must be signed for and any issues with your order must be communicated to us within 24 hours of delivery to be considered for a refund or replacement. Please contact us either by email or by phone.
We do not refund cheese class purchases, baby feeding events or farm tours due to weather or if you are not able to make the event. We will allow you to reschedule to another open event or transfer your purchase to someone else.
We understand that things happen in shipping. We will do our very best to ensure every package is shipped on time and intact. Please do not return the package if it is damaged. Simply refuse the package from FedEx or UPS at the time of arrival. Please contact us and let us know so we can resolve any issues immediately and promptly for you.